helpslit is committed to protecting the personal information of every Filipino player on our platform. This Privacy Policy explains what data we collect, how we use it, how we protect it, and what rights you have under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).
helpslit processes all personal data in accordance with the Philippine Data Privacy Act of 2012 and the implementing rules of the National Privacy Commission (NPC).
All data transmitted between your device and the helpslit platform is protected by industry-standard TLS/SSL encryption. Your credentials and financial details are never sent in plain text.
helpslit does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data is used solely to operate and improve your helpslit experience.
Under RA 10173, you have the right to access, correct, erase, and object to the processing of your personal data held by helpslit. We honour all valid data subject requests within the statutory timeframe.
Summary: helpslit collects personal information to operate your account, process transactions, comply with PAGCOR and anti-money laundering regulations, and improve our services. We do not sell your data. You have full rights to access and control your information under Philippine law. Please read this policy in full to understand exactly how your data is handled.
This Privacy Policy ("Policy") describes how helpslit ("helpslit," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal information of individuals ("you," "Player," or "Data Subject") who access or use the helpslit online gaming platform available at helpslit.net, including all associated services, features, and communications.
helpslit is a PAGCOR-regulated online gaming platform serving players across the Philippines — from Manila, Cebu, Davao, Quezon City, and Makati, to players in every province and region. As a platform operating under Philippine jurisdiction, helpslit is bound by the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as applicable circulars and advisories issued by the National Privacy Commission (NPC).
By registering a helpslit account, making a deposit, or otherwise using any helpslit service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal information as described herein. This Policy is to be read together with helpslit's Terms & Conditions and Responsible Gaming Policy.
For the purposes of the Philippine Data Privacy Act of 2012, helpslit is the Personal Information Controller (PIC) in respect of the personal data it collects and processes about players and visitors to the helpslit platform.
helpslit has appointed a designated Data Protection Officer (DPO) responsible for overseeing the platform's data privacy compliance, handling data subject requests, and serving as the primary point of contact for the National Privacy Commission. You may reach the helpslit DPO through the contact details provided in Section 14 of this Policy.
Where helpslit engages third-party service providers to process personal data on its behalf — such as payment processors, KYC verification services, and game software providers — those parties act as Personal Information Processors (PIPs) under written data processing agreements that impose obligations consistent with RA 10173.
helpslit collects the minimum personal information necessary to fulfil the specific purposes described in Section 5 of this Policy. The categories of personal data we collect are set out in the table below:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number and image | Account registration, KYC/AML compliance, age verification (21+) |
| Contact Data | Philippine mobile number, email address, residential address | Account communications, OTP delivery, support, regulatory correspondence |
| Financial Data | GCash number, Maya account, bank account or card details used for deposits/withdrawals | Payment processing, withdrawal verification, AML monitoring |
| Transaction Data | Deposit and withdrawal history, bet records, game history, bonus claims | Account management, dispute resolution, regulatory reporting, fraud prevention |
| Technical Data | IP address, device type and OS, browser type, session timestamps, cookies | Platform security, fraud detection, geo-compliance, service improvement |
| Usage Data | Pages visited, games played, session duration, feature interactions | Platform improvement, personalisation, responsible gaming monitoring |
| Communications Data | Support chat logs, email correspondence, feedback submissions | Customer support, quality assurance, dispute resolution |
Sensitive Personal Information: Government-issued ID data collected for KYC purposes constitutes sensitive personal information under RA 10173. helpslit collects this data solely to comply with PAGCOR licensing requirements and Philippine anti-money laundering laws. It is stored with enhanced security controls and accessed only by authorised compliance personnel on a need-to-know basis.
helpslit collects personal data through the following channels and methods:
helpslit does not collect personal data from social media platforms without your explicit consent, and does not purchase marketing lists or third-party consumer databases for any purpose.
helpslit processes your personal data only where a lawful basis under the Data Privacy Act of 2012 applies. The primary purposes and corresponding legal bases are:
Legal compliance obligations: Certain processing activities — particularly KYC, transaction monitoring, and record-keeping — are not optional for helpslit. They are statutory obligations under Philippine law (AMLA, PAGCOR regulations, BSP circulars). helpslit cannot waive these requirements at a player's request, and refusing to provide data required for these purposes will prevent helpslit from opening or maintaining your account.
helpslit does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. Personal data is shared only in the following circumstances:
helpslit engages vetted third-party processors to support platform operations, including KYC and identity verification providers, payment processors (GCash, Maya, BPI, BDO, Metrobank, and others), fraud detection services, cloud infrastructure providers, and customer support software vendors. All processors are bound by data processing agreements requiring them to process personal data only on helpslit's instructions and to implement appropriate security measures.
helpslit will disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), the Bureau of Internal Revenue (BIR), and other Philippine government authorities when required by law, court order, or valid regulatory demand. helpslit will notify affected players of such disclosure where legally permitted to do so.
Certain game providers — particularly live casino and sports data feed providers — may receive minimal technical identifiers (such as a pseudonymous session token) necessary to deliver their game content to your device. These providers do not receive your name, contact details, or financial information.
In the event of a merger, acquisition, or sale of helpslit or substantially all of its assets, personal data held by helpslit may be transferred to the successor entity, subject to the same privacy protections described in this Policy. Affected players will be notified of any such transfer and of any material changes to privacy practices that result from it.
helpslit retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, subject to statutory minimum retention requirements under Philippine law. General retention periods are as follows:
Upon expiry of the applicable retention period, helpslit will securely delete or anonymise your personal data unless retention is required for the establishment, exercise, or defence of legal claims.
helpslit implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, loss, or destruction. These measures include:
Breach notification: In the event of a personal data breach that poses a real risk of serious harm to affected players, helpslit will notify the National Privacy Commission and affected data subjects within seventy-two (72) hours of becoming aware of the breach, in accordance with NPC Circular No. 16-03.
While helpslit takes all reasonable steps to protect your data, no internet-based system is completely secure. You are responsible for maintaining the confidentiality of your helpslit login credentials and for reporting any suspected unauthorised access to your account immediately.
helpslit uses cookies and similar tracking technologies on the helpslit.net platform. Cookies are small text files stored on your device by your browser. helpslit uses the following categories of cookies:
helpslit does not use third-party advertising or behavioural tracking cookies. You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies may prevent you from logging in or using certain features of the helpslit platform.
21+ helpslit is strictly an adult platform. No person under the age of 21 years may register for or use helpslit services under Philippine gaming regulations. helpslit does not knowingly collect or process personal data of individuals under 21 years of age.
If helpslit discovers or has reasonable grounds to believe that personal data has been collected from an individual under 21 years of age, that account will be immediately suspended, all associated data will be reviewed, and the account will be permanently closed. Any funds deposited to such an account will be handled in accordance with PAGCOR's requirements for underage gambling incidents.
Parents and guardians who believe a minor may have registered a helpslit account should contact the helpslit support team immediately at [email protected] for urgent review and closure of the account.
Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights in relation to your personal data held by helpslit. To exercise any of these rights, submit a written request to [email protected] with the subject line "Data Privacy Request" and your full name and registered account details.
Request a copy of the personal data helpslit holds about you, including the purposes for which it is processed and the categories of recipients to whom it has been disclosed.
Request correction of inaccurate or incomplete personal data held by helpslit. Corrections to identity data may require supporting documentation for verification.
Request deletion of your personal data where it is no longer necessary for the purposes collected, subject to helpslit's statutory retention obligations under PAGCOR and AMLA requirements.
Object to processing of your personal data for direct marketing or where processing is based on helpslit's legitimate interests, subject to overriding legal obligations.
Request a structured, machine-readable copy of personal data you have provided to helpslit, where technically feasible and processing is based on consent or contract.
Lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe helpslit has processed your personal data in violation of RA 10173.
helpslit will respond to all valid data subject requests within fifteen (15) business days of receipt, in accordance with NPC guidelines. For complex requests, helpslit may extend this period by a further fifteen (15) business days and will notify you of the extension and its reason.
Certain helpslit service providers — including game software vendors, cloud infrastructure providers, and fraud detection services — may be located outside the Philippines. Where personal data is transferred to a country that does not have a comparable level of data protection to the Philippines, helpslit will ensure that such transfers are carried out only with appropriate safeguards in place, including:
You may request information about the specific safeguards applicable to any cross-border transfer of your personal data by contacting the helpslit DPO at [email protected].
helpslit reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, PAGCOR requirements, or NPC guidance. All changes will be published on this page with an updated "Last Updated" date at the top.
For material changes — particularly those that affect the legal basis for processing, introduce new categories of data collection, or modify your rights — helpslit will notify registered players via their registered email address or through an in-platform notification at least seven (7) calendar days before the changes take effect.
Your continued use of the helpslit platform after the effective date of any revised Privacy Policy constitutes your acknowledgment of the changes. If you do not agree with a revised Policy, you should stop using the helpslit platform and may request account closure in accordance with the Terms & Conditions.
If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by helpslit, please contact the helpslit Data Protection Officer:
If you are not satisfied with helpslit's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines. The NPC is the independent government authority responsible for enforcing the Data Privacy Act of 2012 and protecting the privacy rights of Filipino citizens.
NPC Complaint Process: Complaints to the National Privacy Commission may be filed via the NPC's official online complaint form. The NPC can be reached through their official government channels. helpslit will cooperate fully with any NPC investigation into a complaint concerning the processing of a player's personal data.
helpslit's Privacy Commitments
What every Filipino player can expect from helpslit regarding their personal data.
helpslit collects only the personal data that is strictly necessary for the purposes described in this Policy. We do not collect data speculatively or for undefined future use.
helpslit has never sold player data and will never sell it. Your personal information is an asset we protect on your behalf — not a commodity we monetise with third-party advertisers or data brokers.
helpslit commits to responding to all data subject rights requests within 15 business days. Your right to access, correct, and control your personal data is not a formality — we honour it in practice.
helpslit is built on transparency and trust — PAGCOR regulated, RA 10173 compliant, and fully committed to protecting every Filipino player's data. Create your account today and play with confidence.
21+ PAGCOR regulated. Play responsibly. Gambling can be addictive.